退款政策

JFT MUSE Return & Refund Policy

At JFT MUSE, each creation embodies sculptural poetry and artisanal intention. We want you to be completely delighted with your pieces. Please review our specific return and refund guidelines below.

1. Handcrafted 925 Silver Jewelry (Standard Creations)

For standard, non-customized silver pieces:

  • 14-Day Return Window: You may request a return within 14 calendar days from the date of package delivery.
  • Condition for Return: Items must be unworn, undamaged, unaltered, and returned in their original luxury packaging with all protective pouches and authenticity cards intact.
  • How to Return: Please contact our studio concierge at justina.19900218@gmail.com with your order number. We will provide return shipping instructions.
  • Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a studio craftsmanship defect. We strongly advise using a trackable courier service.

2. Bespoke & Engraved Creations (Final Sale)

Creations featuring complimentary bespoke hand-engraving or custom personalization are created uniquely for you:

  • Non-Returnable: In accordance with international ecommerce standards and consumer protection regulations, personalized and custom-engraved pieces are strictly Final Sale and cannot be returned, exchanged, or refunded for change of mind.
  • Craftsmanship & Accuracy Guarantee: If your engraved creation arrives with a craftsmanship defect, damaged silver, or an engraving error attributable to our studio, please reach out to us within 7 days of delivery with photos. We will immediately arrange a complimentary remake, replacement, or full refund.

3. Artful Living Collection (Print-on-Demand Home Textiles)

Our Artful Living decor pieces are produced on demand to ensure intentional, sustainable living:

  • Buyer's Remorse: Because each item is custom printed and sewn upon receiving your order, we do not accept returns, exchanges, or refunds for buyer's remorse, change of mind, or accidental size/color selections.
  • Damaged, Defective, or Misprinted Items: If your item arrives damaged in transit, defective, or misprinted, please send photos to justina.19900218@gmail.com within 30 days of delivery. We will promptly issue a free replacement or a full refund. You do not need to return the damaged item.

4. Damaged or Tampered Parcels

Please inspect your package upon delivery. If the outer shipping box or inner packaging shows evident courier damage, please notify us within 48 hours of receipt with unboxing photos or video so our concierge can assist promptly.

5. Refunds

Once your returned item is received and inspected at our studio, we will notify you of the approval or rejection of your refund. If approved, the refund will be automatically credited to your original payment method within 5–7 business days.

6. Studio Concierge

For any questions regarding repairs, sizing guidance, bespoke engraving feasibility, or returns, please contact us:

Email: justina.19900218@gmail.com
Studio: Shenzhen Studio, Guangdong, China
Online Store: jftmuse.com